📄 PRIVACY POLICY

Effective Date: April 8, 2025
Last Updated: April 8, 2025

1. Introduction

Albania Dental & Aesthetic (“we”, “our”, “us”) is a marketing and lead-generation agency that connects international users with partner clinics offering dental, cosmetic, and medical aesthetic services (including dental treatments, hair restoration, rhinoplasty, and similar procedures).

We do not provide medical services, diagnoses, or treatments. All medical procedures are performed exclusively by licensed third-party clinics.

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and other applicable international privacy laws.


2. Data We Collect

We may collect the following categories of personal data:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Country and city of residence

  • Information voluntarily submitted via contact forms

Request-Related Information

  • Treatment interests (e.g., dental care, hair restoration, rhinoplasty)

  • Notes or questions submitted through forms, WhatsApp, or email

Technical and Usage Data

  • IP address

  • Device type and browser information

  • Pages visited and actions taken on our website

  • Traffic source and click behavior

Tracking & Cookies

  • Meta Pixel

  • Google Analytics

  • Conversion API

  • Consent tools (CMP)

We do not collect or transmit sensitive medical details through ads, trackers, or analytics tools.


3. How We Use Your Data

Your personal data is processed for the following purposes:

3.1 Lead Processing & Coordination

To connect you with partner clinics, provide initial information, schedule consultations, and forward non-sensitive details necessary for pre-assessment.

3.2 Customer Support & Communication

To answer your questions and follow up via email, phone, or WhatsApp.

3.3 Marketing (with your explicit consent)

To send offers, reminders, or service-related updates relevant to:

  • Dental tourism

  • Hair transplant

  • Aesthetic procedures
    Your consent can be withdrawn at any time.

3.4 Analytics & Website Optimization

To improve website performance and advertising effectiveness through aggregated, anonymous data.

3.5 Legal Compliance

To comply with data protection laws, handle disputes, prevent misuse, and defend our rights.


4. Legal Basis for Processing

We rely on one or more of the following lawful bases:

  • Consent (Article 6(1)(a) GDPR)

  • Pre-contractual steps (Article 6(1)(b))

  • Legal obligations (Article 6(1)(c))

  • Legitimate interest in providing, securing, and improving our services (Article 6(1)(f))


5. Data Sharing

We may share your personal data with:

Partner Clinics

Only when you submit a request and only to match you with the correct provider.

Service Providers

  • Hosting platforms

  • Email delivery tools

  • Customer support tools

  • Advertising platforms (Meta, Google)

Legal Authorities

If required to comply with a legal obligation.

We never sell your data.


6. Cookies & Tracking Technologies

Our website uses cookies to improve functionality and measure advertising performance.

We use:

  • Necessary cookies (website functionality)

  • Analytics cookies (Google Analytics, anonymized)

  • Marketing cookies (Meta Pixel, CAPI)

You can accept, reject, or customize cookies via our Consent Management Platform (CMP) at any time.


7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • HTTPS encryption

  • Secure servers & hosting

  • Access controls

  • Data minimization policies

  • Periodic audits


8. Your Rights (GDPR & International Laws)

Depending on your country of residence, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to marketing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, contact us at:
[email protected]


9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes listed above or as required by law.
You may request deletion earlier where legally permitted.


10. International Data Transfers

Since we operate internationally, your data may be transferred to countries outside the EU/EEA.

Whenever such transfers occur, we ensure protection through:

  • Standard Contractual Clauses (SCCs)

  • Data processing agreements

  • Adequate security measures


11. Contact Information

For questions about this Privacy Policy or data protection:

Email: [email protected]
Phone: +355 68 300 5222
Location: Tirana, Albania
Website: https://albaniadentalaesthetic.com


12. Updates to This Privacy Policy

We may modify this Policy at any time. The updated version will always be posted with a new “Last Updated” date.